PLEASE REVIEW THE FOLLOWING COMMONLY ASKED QUESTIONS BEFORE YOU SHOP:
1) Where do I find my download after I’ve purchased?
Check your spam box first. You are limited to three downloads attempts per template. If for some reason your template does not save and you have used all three download attempts, you will have to repurchase that template. Once you have successfully downloaded your template(s) they are yours to keep forever. Downloading works best when downloading from a computer or laptop verses attempting to download from a mobile device. Once you have downloaded your template(s) , open your template in Canva. Once you have done so, you will then be able to access the template on both your computer and or cellular device. If you are still having issues, it may that you incorrectly entered the email address at checkout. If you are unsuccessful in downloading your template (s) please email us at firstname.lastname@example.org with your name, order number, date of purchase and purchase amount system. Our email response time is 2-3 business days.
2) Can I change the templates to fit my brand?
3) Can I share or resell the templates?
4) How do we reach customer service?
If you have questions you can always email us at email@example.com or reach out in our Facebook Group. You can make a post with your question in the group which will get you the fastest response by either me, someone on my travel team or a more seasoned travel agent. If you don’t feel comfortable posting in the group, you can reach me by email. PLEASE DO NOT USE FACEBOOK MESSENGER FOR CUSTOMER SERVICE. Please be patient.